West Coast It Group

Our family owned consulting firm has provided powerful, cost-effective and SMART solutions to Southern California small businesses for over 20 years. Today we want to talk to you about taking technology to the next level in your business. Daily, we work with small business owners to tweak tech in their unique business. Working as a team, we help you do what you do best. We fix the tech, you do the rest. As companies grow, they understand the impact that technology has on their day-to-day operations: Inventorying your company assets to prevent theft, understand your investments and their depreciation Creating and enforcing a company AUP (Acceptable Use Policy) to keep your company productive and threat free Identifying time wasting communications (manual emails, client calls, constant requests for information) and moving them to On-Demand, automatic systems (web based FAQs, IVR and automated phone systems and Auto-Replies) Implementing ticketing and incident tracking systems so you have 24x7 access to all your company’s technical support needs. Identifying core operating requirements (what are you base needs to operate) and creating a rock solid plan to deliver those needs no matter where you or your employees are.