Work With La

Helping you create an outstanding customer experience by breaking it down into a process that everyone in the team can get on board with delivering. Better systems and processes have the double impact of making everyone more efficient and effective - and way happier. Lesley-Ann Trow (LA) is a service delivery professional with more than 20 years of management experience, most recently as Global Head of Customer Success and Support at the software platform, Funraisin. Throughout her career, she has successfully built and led start-up and scale-up teams in software, retail, and professional services - often in complex fast-paced environments. Her process and systems focus enables teams to deliver outstanding customer experiences and get the best out of themselves for predictable and repeatable results at scale. LA now offers Service Delivery Coaching and Customer Experience Consulting to growing organisations to help them achieve greater customer satisfaction and team happiness.