Workflow Concepts

Workflow Concepts is a leader in engineering and implementing advanced contact center solutions specializing in the Cisco System Unified Contact Center Express Platform, Cisco UCCX. The staff at Workflow Concepts have been focused on the Cisco UCCX application since product release in 2002 and have hundreds of advanced solutions nationally. Staffed with experienced Contact Center Professionals with a focus on Cisco UCCX we are ready to serve the Cisco Ecosystem of Partners to help them succeed at selling, engineering, implementing and supporting advanced contact center solutions that will transform the customers business. To properly build a sophisticated contact center that will increase revenues and customer satisfaction while reducing the cost per transaction takes Business Analysts, Technologists, Developers, Staffing and Forecasting experts and visionaries that can successfully engineer and implement the solution. Our mission is to provide a service that Cisco customers and the Cisco Partner Community can leverage our experiences, our intimate knowledge of the products and our creativity to implement the most effective contact center solution possible. Workflow Concepts is a partner to the partners and our focus is to augment your services and to create raving fans of our joint contact center solutions. Please contact us today for more information. David Chiarello President and Founder Workflow Concepts davidc@workflowconcepts.com http://youtu.be/X-uKYHT-dlE