Wygant

As of April 2, 2007, Wygant Scientific, Inc. merged with TeleDirect International, Inc. Wygant Scientific, Inc. creates recording, monitoring, analytics, and voice processing systems. Its solutions help customers optimize their workforce. Wygant offers Encore products to monitor, record, review, and archive telephone conversations and multimedia contacts. The company’s Encore products include Alert, an automated bulk notification solution for emergencies and other situations; Audition Dial-in Review for a secure dial-up review of recorded conversations; AuditionLive to monitor live calls from anywhere using a telephone or an Internet browser; AutoVerification for automatic verification of telephone and other transactions; Beeper Board to generate beep tones for recording notification; Callback Coach to manage the callback queue for relationship workers in public agencies and other applications; Defender to monitor, record, review, and archive telephone and radio communications for public safety and security; Portfolio that offers analytics, reports, and interactive coaching tools for contact centers; Response, an interactive voice response that enables callers to directly access database information without assistance; Screen Recorder that captures the agents' desktop activity with synchronized audio/screen playback; Soloist to monitor, record, review, and archive telephone conversations in remote or distributed offices; and Web-based Playback Tools to monitor, transcribe, and validate recorded communications from anywhere via Internet access. The company also offers CenterPlus products to evaluate and coach agents, and analyze processes; and SmartAnswer product to automate call routing, queue announce, and outdial callbacks. The company was founded in 1983 and is based in Portland, Oregon.