Zumi Ai

Personalization and Loyalty, Redefined for Hospitality: Zumi is reimagining how the world’s leading hospitality brands connect with their guests. We are building an intelligence platform for hospitality that powers personalized experiences, real-time service insights, and lasting loyalty. Giving Super Powers to Hospitality staff: Zumi’s intelligence, insights and recommendations flow directly into the tools staff already use: be it the restaurant POS, the front desk, concierge system and others. That means staff don’t need to learn a new system or change workflows. Instead, they’re armed with just the right information, at the right moment, to make every interaction feel personal. Loyalty That Feels Human: Zumi goes beyond guest intelligence to help premium hospitality groups deliver loyalty programs that truly resonate. Our rewards engine doesn’t rely on generic points or discounts. Instead, we identify every valued, regular guest (not just the ones who signed up to your loyalty program), assign status tiers, and deliver real time recognition and benefits directly via staff systems. The impact is powerful. With Zumi, operators see guests spending more, visiting more often, and forming deeper emotional connections with the brand. Trusted by Global Leaders: Already, Zumi powers tens of thousands of personalized interactions each month for some of the most prominent names in hospitality. Our early clients include COYA, the global luxury restaurant group and a five-star resort in Europe. The Future of Guest Experience: Hospitality is entering a new era where data and AI will amplify, not replace the human touch. Zumi is building the nervous system of this experience economy: intelligent, frictionless, and compounding in value with every use. For hospitality leaders, this means stronger retention, higher guest spend, and loyalty programs that feel authentic. For guests, it means recognition, personalization, and memorable experiences at every touchpoint.