A. J. Windle

Background

About A. J. Windle

Hello, I'm A.J. Windle, a seasoned Client Engagement and Operational Specialist with over 20 years of experience in the BPO industry, and an entrepreneur. Currently, I serve as the Commercial Operations Manager at Recurve, where I support and develop people, processes, and technology to drive operational excellence and strategic project management. Additionally, my wife and I own and run our graphic design company, RAW Graphics where we specialize in transforming our clients vision into stunning designs that elevate their brand.My Professional Journey:My career includes roles like Owner, Commercial Operations, Corp. Trainer, Director Operations, Client Engagement, and Deal Desk. This diverse experience has made me a versatile asset in business operations—a true Swiss Army knife ready to tackle any challenge.Operational Leadership:As Director of Operations, I managed a team overseeing department operations, collaborating with over 30 department executives and 40 vendor partners, and collectively managing 700 employees. Client Engagement and Sales Ops:In my role as Director of Client Engagement, I led a team of Client Success Managers, building strong partnerships with clients and maintaining a 95% retention rate year-over-year for five consecutive years. Basically, if it involves keeping the wheels on the bus, I’m your guy.Entrepreneurial Ventures:RAW Graphics has allowed me to blend creativity with business acumen, offering innovative design solutions while managing all aspects of the business.Achievements- Recruited and developed a team that drove annual growth rates of over 25% for three consecutive years.(No bribes, just good leadership.)- Certified Compliance Specialist, ensuring adherence to industry regulations- Published 25 times in the BPO industry, sharing insights globally. Core Principles:Integrity, honesty, reliability, and adaptability are my work cornerstones. My friends say I’m a real mensch.Beyond the Office:I enjoy coaching my daughter's sports teams, instilling leadership values in young minds. I believe in servant leadership, working hand-in-hand with my team to create a collaborative and empowering environment.Future Aspirations:Looking ahead, I aim to make a profound impact through leadership and coaching, empowering those I engage with and nurturing their potential for success. And maybe, just maybe, I’ll finally figure out how to keep my inbox at zero.