A. M Benjamin
Technical Specialist at Ubs
Based in Clarksville, United States
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Seniority
Staff
Department
Information Technology
Location
Clarksville
Industry
Financial Services
Company size
118K
Contact information
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a•••••••@ubs.com
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Background
About A. M Benjamin
CONTACT:(803) 309-3578 abramelinbenjamin@gmail.comTechnical Support Representative, Telecommunications Technician, Help Desk Analyst, Systems EngineerHigh energy, motivated and technical 10+ years Call Center experience helping to meet the Information Technology needs of any size company by managing technical problems with the client's systems on a ticket based system. Prime experience is managing 100s of clients and their network issues.Operating Systems Windows XP/NT/7 LinuxHardware Dell, Hewlett Packard, Apple, Toshiba, Install, configure and troubleshoot PC’s DSL modems Laptops Wireless cards USB adapters Video Cards Sound CardsSecurity Norton Anti-Virus McAfee Spyware Virus and Spam removal Firewalls VPN’s Networking Subnet Masking IP Addressing LAN/WAN Technology TCP/IP Protocols Router configuration: Cisco, Belkin, NetGear, Linksys GUI Applications Ethernet DriversSoftware Microsoft Word, Excel, PowerPoint, Access, OutlookCustomer Service Five years Call Center experience Strong written and oral communication skills Strong ability to patiently assist customers with diagnosis and problem resolution Maintain customer loyalty by treating customers with empathy and professionalism, resolving issues to the satisfaction of the customer and the company
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