A. Wayne Sinnock
Manager, Aftermarket Sales and Customer Service at Arizon Building Systems
Based in St. Louis, United States
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Seniority
Other
Department
Other
Location
St. Louis
Industry
Architecture and Planning
Company size
6
Contact information
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a•••••••@arizonbuildingsystems.com
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Background
About A. Wayne Sinnock
Customer-centric Manager of Customer Service and Sales Operations with 15+ years of experience in the manufacturing and consumer packaged goods industries, specializing in management of operations, client relationships, and project management. Exceeds customer expectations, including pricing, programs, and customer requirements to achieve business objectives. Customer Service Manager | Sales Operations Email: awsinnock@gmail.com Phone: 618-301-0915 Delivers outstanding customer service to all sizes of clients to support sales growth and business retention. Extensive background in all aspects of customer service and sales support, including order management, orders to cash, logistics, order analytics, forecasting, and customer metrics and scorecards. Ability to attract, hire, lead with a can-do attitude, and develop high performing cross-functional team members. Fosters collaboration and a continuous improvement culture that promotes employee satisfaction, utilizing performance management, defining objectives, tracking KPIs and coaching and mentoring. Outstanding ability to communicate effectively at all levels of an organization, internal and external stakeholders alike, building healthy working relationships. Identifies potential problems and challenges, resolving conflicts as they arise for mutual satisfaction. CORE COMPETENCIES: • Customer Service • Account Management • Sales Support • Project Management • Order Processing Management • Order Fulfillment • Analytics & Forecasting • Customer Metrics & KPI’s • Orders to Cash Process • Business Retention • Contract Manufacturing ACCOMPLISHMENTS: • Negotiated new logistics contracts that equaled $1 Million in savings a year. • Led a project to open a square foot distribution center that was operated on behalf of several customers. • Implemented weekly video conferences with customers to proactively communicate sales and production schedules, inventory positions, and billing issues. Please contact me at (618) 301-0915 with any management or mid-senior level customer service, sales operations, or project management opportunities.
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