Aacia Covington

Background

About Aacia Covington

I am a Human Resources professional with an MBA in Human Resources and 8+ years of combined experience in HR support, recruiting, and employee-facing service roles. I specialize in employee relations, benefits and payroll guidance, onboarding, HRIS support, and high‑volume HR operations.In my current role with UNC Health, I provide day-to-day HR support to employees across the organization and maintain a 95% satisfaction rate by resolving inquiries with accuracy, empathy, and professionalism. I routinely handle sensitive or emotionally charged situations, ensuring employees feel heard, respected, and supported while maintaining compliance and HR policy alignment.Before transitioning into HR, I spent several years in customer-facing roles, which strengthened my communication, de-escalation, multitasking, and service delivery skills. My background in recruiting also allows me to understand the full employee lifecycle—from candidate experience through post-hire support.I am passionate about building positive workplace experiences, supporting employees through complex HR processes, and contributing to a strong organizational culture. I am now seeking opportunities to grow into an HR Generalist or People Operations Specialist role, where I can apply my HR expertise, people-centered approach, and commitment to ethical, effective HR operations.Core Skills:Employee Relations • Benefits & Payroll Support • HRIS (Workday) • Onboarding & Offboarding • HR Operations • Compliance • Conflict Resolution • Full-Cycle Recruiting • Customer Support • Problem Solving • People Operations