Aakash Arora

Background

About Aakash Arora

A passionate leader with the ability to turn opportunities into a competitive advantage and achieve transformational results. Eager to utilize my business expertise to define high-quality strategies and strengthen working relationships with external clients to enhance the company’s vision and expand its market outreach.Core Operation Handling: KPI Management: Meeting internal/external KPIs like TAT, Accuracy, shrinkage, attrition, etc Reports Preparation & Data Analytics: Preparing & analyzing data to compare current performance with deliverables. Evaluating team performance with clients in daily/weekly/monthly governance reviews and planning actions accordingly Forecast Effectiveness: Comparing forecast with last 3 month actuals to check effectiveness & ensuring adequate resource availability People Development: Interacting with team members to understand their strength/opportunities & accordingly making future leadersTransitioning: Transitioned a business of ~100 FTEs which included below mentioned initiatives Blueprinting: Understanding the existing process, accordingly designing process layout Reviewing Existing SOPs: Checking existing SOPs to ensure latest policy changes are covered in all the articles Baselining: Evaluating client’s performance (on same work type) over the last 12-24 months to finalize deliverables & resource requirement Preparing onboarding & Off-boarding Plans: Setting up an onboarding & off-boarding plan to avoid last minute confusion Training Plan: Creating a training plan which ensures meeting training deadline and resource coverage (trainer/trainees) Failure Mode Effective Analysis: Performing analysis to cover and highlight potential risks and take actions accordingly Governance Review: Setting up regular governance review for better tractionTransformation Projects: With following initiatives, 12.5 FTE benefit was projectedAutomation: Automating below mentioned manual processes to reduce the overall TAT, improve accuracy Work Allocation: Automation of manual allocation basis pre-defined criteria resulting in benefit of 3.5 FTE Change of Details: Proposed BOTs installation for automating basic customer details; Benefit worth 1.5 FTE Letter Automation: Proposed saving 2 FTEs by automating manually created letters via an existing tool which is already available in the system also, avoiding letter checking on automated letters; Benefit worth 1 FTE NVA: Eliminated non-value added steps from an existing process resulting in reducing the MPU/AHT by 50%- Benefit worth 4.5 FTEs