Aankur Kumar Gupta

Background

About Aankur Kumar Gupta

Being on par in terms of price and quality only gets you into the game. Service wins the game." — Tony Alessandra After beginning my career in customer operations at the grassroots level, I’ve spent the last 25+ years growing into a strategic leader across the BPO and IT services spectrum. My journey spans building service desk capabilities from the ground up to transforming multi-million-dollar delivery engines for Fortune 500 clients. Today, as a Managing Director at Accenture, I lead a 1900+ strong team across 77+ clients, driving outcomes through innovation, client-centric delivery, and next-gen automation. My mission is Helping global enterprises future-proof their operations using Gen AI, while keeping people, performance, and purpose at the core. From turning red-flagged projects into success stories to deploying 162+ zero-cost automation assets, I’ve consistently delivered measurable impact: • $74M in revenue through upsells and new business • 🤖 Gen AI deployments improving productivity by up to 25% • security controls mobilized globally • 🧠 Talent bootcamps upskilling professionals • ‍ Achieved 50% diversity in leadership within Service Desk What sets me apart is my hands-on approach. Whether I’m in the boardroom discussing GTM strategies, on the ground with delivery teams, or collaborating on the next AI-driven solution—my goal is always aligned: Deliver excellence. At scale. Outside of work, I champion diversity, sustainability, and building inclusive workplace cultures that thrive in the AI era. Let’s connect or reach out at aankur.gupta430@gmail.com if you'd like to collaborate, brainstorm Gen AI, GCC use cases, or discuss CXO strategies in today’s evolving tech landscape. Key Skills: Delivery Management, User Experience, Sales & Solution Enablement, Client Centricity, Contract Management, Talent Transformation & Development, Financial Management, Stakeholder Management, Governance, Scope Management, Gen AI, Innovation, People Management, SLA