Aaron Basil

Background

About Aaron Basil

As a National Account and Client Advocacy Leader, I lead strategies that grow and stabilize accounts and lead teams that deliver world-class customer service with >99% account retention. SKILLS: Account Growth Strategies | Account Management | Situational Fluency | Budget/Forecasting | New Business Development | Data/Trend Analysis | Consultative/Solution Sales | Team Leadership | Training + Development PLEASED TO CONNECT! 203-506-6098 OR AT. CLALB@SBCGLOBAL.NET MY VALUE PROPOSITION: As a dedicated rescuer of at-risk accounts, I am recruited and promoted to build teams and organizations from the ground up and lead complex integrations focused on providing customers with the best customer service possible. Period. Words used to describe teams and organizations developed under my leadership include high-touch and responsive. I am proud of my own reputation amongst clients of trust and integrity—built across diverse industries from high-tech to hospitality to healthcare. No matter the size of the account, how many balls are up in the air, or a person’s position within a company, my clients will say I treat them like family, and that they know their business is in more-than-capable hands. A Six Sigma Green Belt, I bring to the table strong project management skills with a focus on revenue potential, customer engagement and issue resolution. HIGHLIGHTS: Grew account portfolio >30% by understanding unique pain points and key business drivers, and by uncovering trends and opportunities to meet their need. Sustained >99% account retention across 400+ marquis accounts that defied the 3-year client turnover industry norm. Garnered record attendance and 3.5X participation increase at national and regional user meetings – Reduced inbound call center volume and contributed to sustained client satisfaction via a targeted electronic claims clearinghouse vendor downsize strategy.