Aaron Crouch

Background

About Aaron Crouch

Started my journey like many of us in education learning the fundamentals of IT and computing, while studying I worked on my front-line skills in a professional working environment. In the environment, I learned many skills such as time management, effective communication and much more In early 2018, I began my venture into IT support as a work experience a year out of college. After absorbing information and guidance on working within an enterprise IT environment, I was offered a role as an apprentice to the IT manager. I learned how to critically analyse issues and requests in an ITSM system. While working with previous employers, my knowledge base has increased expanding essential troubleshooting skills around hardware and software issues, as well as handling request queries and working on projects such as introducing new software and compiling both technical and client guides. As my experience grows I am always looking for new opportunities to expand my knowledge and skill set. I have a passion for Microsoft products and cybersecurity and wish to expand my skills in a compliance and security field of expertise. some of the achievements I am most proud of are passing my ITIL 4 exam, 0365 fundamentals exam, Configuring teams in 2 weeks pre-crisis (Covid) allowing an enterprise to move to a hybrid working environment, calm attitude in the face of challenging environments and a forward-facing and head first attitude to new challenges often leading to being a reliable contact to many VIP clients.