Aaron Davis

Background

About Aaron Davis

I am an experienced Service Management Consultant, specialising in Service Transition, Service Level Management and Service Delivery. With over 19 years experience mostly working across multiple industries, I have overseen end to end delivery of services across all ITIL service lines. Focussed on driving strategy and delivering excellent customer service, through managing key stakeholders at all levels, and aligning to contractual compliance. I have a keen focus on delivering improvements to people, processes and tools based on pragmatic ITIL frameworks and attempt to exceed the customer’s expectations. I have a reputation of building strong relationships with the customer and key internal senior stakeholders, initiating and managing service improvement plans and negotiating key SLAs & OLAs. In recent roles as a freelance contractor I've been predominantly working as a service design and Transition manager, developing service designs (e.g. service design documents, support plans etc) which align to the Service Management operating model, and meet both the contractual and operational requirements. I've also spent significant time in a service delivery manager role, for the shared services area of a multinational wealth investment company.