Aaron Edwards

Background

About Aaron Edwards

10+ years of UK Banking Customer Services experience. • 8 years of experience in Customer Relations, handling banking & mortgage complaints for the UK bank in accordance with FCA Disp rules. • 4+ years of experience leading a strong and dynamic team of 8 Customer Relations Officers who deal with all complaints that flow into the bank. • Built the Customer Relations team in my current role from scratch, with me being the only complaint handler and in 3 years brought it to a team of 8. • Managed 2 Process Migrations of process from UK to India. • Excellent Team management and Stakeholder management experience. • Chaired and participated in meetings for change approval with other stakeholders in the business. • Software user experience with Lotus Notes, MS Word, Windows Op Sys and Vista and MS Office • Trained new staff in the business and in the team and coached less performing staff to improve in performance and KPIs. • Prepared and managed Personal development plans for the team to ensure growth in the business. • Completed 1.2.1s and performance reviews with team members effectively. Specialties: • Hard working, fast learner, leadership skills and always ready to take help.