Aaron Jonasson

Background

About Aaron Jonasson

Delivers exceptional customer service and client support in the software technology space- Accomplished in analyzing and supporting software API integrations, front-end user experiences, and back end processes through expert product knowledge, systems functionality, infrastructure, workflows, and support tools- Embraces change and utilizes analytics to identify trends, improve process and team efficiency- Promotes collaboration and accountability among team members- Effective communicator and active listener with strong influencing skills- Develops long term value-rich relationships built on trust- Remains positive during challenging times and will diligently dive into complex issues with enthusiasm- Hustles to find solutions and works methodically towards achieving short and long-term goals- Resourceful, creative, and metrics-focused professional with a vibrant personality- Flexible, open to criticism and feedback reflecting on lessons learned. Competencies in: Customer Service & Support Operations | FinTech | SaaS | Account & Vendor Management | Product Training | Zendesk | Salesforce Enterprise CRM | JIRA | Confluence | Collaboration Tools, Slack, SharePoint | MS Word, Excel, PowerPoint, Power BI, Teams, Skype for Business When I'm not in the office, I enjoy spending quality time with family and friends, chasing my daughter around the playground, mastering chef duties in the kitchen and BBQ'ing on the patio, listening to live music/concerts, playing ice hockey, golfing, fishing, camping and have been known to get immersed into the world of competitive fantasy sports (holding a few championships!)