Aaron Mullen

Background

About Aaron Mullen

I'm an operations and customer experience leader who thrives on solving complex problems, optimizing processes, and building high-performing global teams. I specialize in designing systems that drive measurable results while making life easier for employees and better for customers. At Elsevier, I managed a global customer support team across time zones—sometimes operating on Asia-Pacific hours, other times European or North American—depending on what best served the business and our customers. I was trusted to lead with autonomy and consistently exceeded performance goals, often hitting annual targets early. I bring a rare mix of: Operational efficiency and data-driven decision-making Deep understanding of employee experience and human motivation Customer-first thinking that improves satisfaction and retention Ability to connect the dots between workload, workflow, and outcomes Year over year, I’ve delivered more than 25% increases in productivity, not by demanding more—but by removing friction and building processes that let support teams do their best work. Whether it's launching a new support initiative, streamlining ticket resolution workflows, or identifying hidden service gaps, I focus on solutions that drive loyalty, revenue, and retention.