Aaron Ritchie
Call Sourcing Analyst at Lloyds Banking Group
Based in Lisburn, United Kingdom
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Seniority
Staff
Department
Purchasing
Location
Lisburn
Industry
Financial Services
Company size
63K
Contact information
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a•••••••@lloydsbank.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Aaron Ritchie
9 years experience in Retail Banking across a range of roles based within a contact centre. Product experience across Banking, Savings, Credit Cards and Online Banking. In depth knowledge of current UK banking legislation; GDPR, FCA, AML, DSAR and KYC. Experience with coaching and training staff, both New to Business and Up-skilling. Also experience in mentoring and providing knowledge expertise. Most recent role within Quality & Control; Sourcing calls for management to check colleague competency, collating data to be analysed and assessed as part of DSAR requests, supporting with Speech Analytic inputs and Automation Testing, customer vulnerability, engaging and communicating with Senior Management and Stakeholders.
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