Aaron Strutzel
Supervisor at Exact Sciences
Based in Calumet, United States
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Seniority
Manager
Department
Science
Location
Calumet
Industry
Biotechnology Research
Company size
6.2K
Contact information
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a•••••••@exactsciences.com
Phone
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Background
About Aaron Strutzel
Contact center leader who scales teams, processes, and outcomes. I’ve led up to 17 agents directly and supported ~40 in hybrid environments, improving service levels, quality, and turnaround by combining WFM discipline, analytics, and coaching. I build repeatable systems—exception handling playbooks, knowledgebase upgrades, and multi‑campaign outbound programs—so teams can perform at their best and customers feel it. Tools I use: Calabrio (WFM/QM/Speech Analytics), Tableau, Excel, and EMR/CRM (Epic).
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