Aasif Shaikh
Team Lead - Customer Services & Spares Gis at Hyosung T&d India Private Limited
Based in Pune, India
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Seniority
Manager
Department
Customer/Client Service
Location
Pune
Industry
Electrical Equipment Manufacturing
Company size
655
Contact information
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a•••••••@hyosungtndindia.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Aasif Shaikh
Key Skills: Leadership for Round the Clock Service for Customers for all type of Product failures/Complaints, Customer Complaints (Under Warranty & Out Of Warranty), Supervision for Erection, Testing, Commissioning, Troubleshooting, Operation and Maintenance support Major break downs, Problem Solving Skills, Analytical Skills, Team work Skills, Ownership & Self Driven Skills, Quick & Efficient Solution skills, Execution of Annual maintenance contracts, Service Sales, Offer/Quotation submission to Sales/Customers, SAP Order booking, Service team deputation, Cost Input in SAP, Invoicing in SAP, TECO/Sales in SAP, Drawing Search & Item Code/ Part Drawing in SAP, Manufacturing Operations, Techno Commercial Operations, reports & analysis, Leads generation & Conversion to Order, Revenue Conversion, Training & development programs for Vendors & Customers, Quality/Process improvement, Customer relationship, Fault/flashover reporting, assessment, analysis, Submission of Fault Investigation Reports, Root Cause Analysis(RCA), ETC reports review/clearance, Service reports review & clearance to clients, Assessment of breakers/product failure and spares requirement, MOS, Technical support to Customers & Vendors, Project management, EHS management, Execution of revalidation works, Strategic Spare Parts handling, Handling of Complete Cycle Product Failure/Customer complaint reporting to the closure including Techno-Commercial Service Operations, Complete Spares Order handling from Material list preparation, Offering, PO receiving, Order Booking, Manufacturing, dispatch to Sales to Customer, Service Offer preparation/submission, PO booking in SAP, Invoicing in SAP & Sales in SAP, Service/Spare Orders & revenue management & Complete Solution to Customers. B. Products Handled: 1. HV/EHV Gas Insulated Switchgear (GIS): 66 kV, 132 kV, 220 kV, 400 kV & 765 kV GISLV Air Insulated Switchgear (AIS) 2. MV/EHV Air Insulated Switchgear & Gas Insulated Switchgears & Switchboards (AIS/GIS): Medium Voltage AIS and GIS Switchboards 3.6/7.2/12/17.5/24/36 KV, Vacuum Circuit Breakers (VCB), Ring Main Unit (RMU), Compact Secondary Substation (CSS) and EHV Circuit Breakers (SF6 Gas) 72.5/145/245/420 KV. LV Switchboards (415V)
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