Aastha Raina
Team Leader at Mphasis
Based in Pune, India
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Seniority
Manager
Department
Operations
Location
Pune
Industry
IT Services and IT Consulting
Company size
44K
Contact information
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a•••••••@mphasis.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Aastha Raina
Detail-oriented and results-driven professional with 9 years of experience in IT Service Management (ITSM), specializing in optimizing Service Desk operations. Currently serving as a Team Leader at Mphasis, overseeing Service Desk operations and driving team performance to meet client SLAs and quality standards. Proven track record of driving measurable improvements in incident management, service delivery, user satisfaction, and efficiency through data-driven strategies. Strong leadership skills, with experience managing cross-functional teams to deliver high-quality IT support services aligned with business objectives. Trained in ITIL practices, process improvements, root cause analysis, and performance optimization.
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