Aavik Das

Background

About Aavik Das

Seasoned techno-functional professional with 14+ years of experience and a proven track record in Product Management, Client handling, Application support, team management and Customer Relationship Management. Proven ability to manage complex technical issues and deliver exceptional customer service. Adept at developing and implementing effective support processes and procedures to improve efficiency and customer satisfaction. Strong leadership skills with the ability to motivate and inspire team members to achieve goals. To work with an overall responsibility of Incident Management, Problem Management, Change Management, Request Fulfillment and Testing and Validation to ensure that the provision of the service is restored quickly, ensuring the best possible level of service quality and availability and compliance with service levels.