Aayush Goyal

Background

About Aayush Goyal

Technical & Functional :* Support the batch cycle related activities during the India coverage window - Incident Management - Communication and coordination with teams for engineering support - Communication and coordination with internal/external data providers - Root cause analysis and problem resolution (Problem Management)* Perform maintenance of the existing applications and batch cycles * Participate in transition of new applications / batch processes to production support team.* Proactively see the issues or improvements and follow-ups.* Focus on stability of the production environment by undertaking environment stability initiatives.* Metrics generation, metrics evaluation, drives action steps, and, continue to follow up for closure.* Prepare Senior Level Reports required for process improvement for Leadership teams across India and US. Non-Technical/Soft Skills :* Team player with excellent interpersonal skills.* Good Analytical and problem solving skills.* Ability to diagnose and troubleshoot problems quickly.* Motivated to learn new applications and domain.* Possess appetite for learning through exploration and reverse engineering.* Good verbal and written communication.* Strong time management skills.* Possess Can-Do attitude to overcome any kind of challenges.* Ability to take full ownership of tasks and projects.* Considered as an go-to person for the managers. Specialties: Application and Production Support, Automation, Application Testing Fundamentals, Bug Fixing for process improvement.