Abbey White

Background

About Abbey White

Leading with over a decade of expertise in customer support management, my role at Procore Technologies encompasses driving operational excellence and scalability in a B2B SaaS environment. Harnessing the power of data analytics, my team and I deliver strategic leadership to our teams, ensuring that our contact center not only meets but exceeds organizational goals. At the heart of my approach is a commitment to nurturing relationships and fostering empathy, which has been pivotal in implementing business improvement projects that retain culture and enhance employee experience. The development of standard operating procedures and cross-functional collaboration are testaments to our team's dedication to Procore's market leadership and the advancement of customer success methodologies.