Abdikarim Hashi

Background

About Abdikarim Hashi

As a IT Support Engineer at Citycom, I provide exceptional technical support and customer service to a diverse range of clients across various industries. I troubleshoot and resolve complex issues, escalate tickets to the appropriate teams, and document solutions and feedback. I also participate in project planning and delivery, ensuring that the service desk meets the quality and efficiency standards and complies with the policies and procedures. I also have over 4 years of experience in the customer service and hospitality sector, working as a Service Desk Analyst and a Guest Experience Associate at KidZania London, a leading edutainment company. There, I gained valuable skills in training, communication, teamwork, and problem-solving, as well as a customer-centric and proactive mindset. I am eager to pursue my dream in the dynamic realm of IT and to contribute to the growth and success of Citycom and its clients.