Abdul Amir

Background

About Abdul Amir

Summary: Software: As a founder of two websites, I focused my idea on a trend of online business. Before launching, I did a complete case study from a customer prospective and develop a plan to make ordering online easy for the customer. the whole website from start to end was designed by me. Hardware: Sr. Desktop Analyst with extensive hands-on experience in various industries. Proven results driven professional that operates with a strong sense of urgency and thrives in a fast-paced setting. Core Competencies & Skills: • Technical Support • Systems Installation, Configuration & Upgrading • Microsoft Windows Operating System Rollout • Imaging PC's, Laptops & Workstation with MS Windows • High-end software installation & Configuration • Network config. & trbsht • The configuration of Cisco telephones and VM in CM • VPN and Wi-Fi setup • Network troubleshooting and component configuration • Connecting network cables in floor network room • Connect and configure routers & switches at remote locations • PC/Laptop hardware motherboard, power supply, memory replacement • Setup of new User and existing accounts in AD • Handheld devises configuration with company’s guidelines • Manage and maintain Printers, Plotters & scanning devices • Troubleshoot and replaced bad parts of Printers & Plotters • Replace Printer and Plotter ink & Cartridges • KIOSK & emergency operational rooms setups Experience: As a Sr. Desktop Analyst, I established professional credibility by working in fast-paced environments. I developed the advanced analytical, problem-solving and professional related skills needed by researching and consistently resolving to complex IT and desktop related issues in order to meet determined SLA’s. I am also capable of managing small and large IT and facility projects. Responsible for traveling throughout the county to complete projects at various satellite locations which included on-boarding and training new hires. Please see my resume for more details.