Abdul Farooq

Background

About Abdul Farooq

A passionate VoIP Engineer with 1 year of experience. Specialized in troubleshooting incoming and outgoing call issues. My expertise lies in monitoring and analyzing the working behavior of VoIP phones and softphones to optimize call quality and reliability. I have gained a deep understanding of VoIP technologies and protocols, allowing me to diagnose and resolve call-related problems.In addition to troubleshooting, I have experience in setting up and configuring VoIP systems, including FreePBX (Private Branch Exchange) solutions and SIP (Session Initiation Protocol) trunks.• Self-Learning and periodically updating technical knowledge.• Result-oriented, with an ability to accomplish the assigned tasks successfully.• Advanced Problem identification and problem area isolating.• Managing, monitoring and handling technical issues.• Accurate documentation skills.• To work as a team and help others if anybody is stuck with any issue.• Configuration of user features such as IVR, Multilevel IVR, call forwarding, transfer, call park, call pickup, call forward.• Moving, Adding and Deleting Extensions.• Configuring and Trouble shooting various VoIP Phones• Monitoring and troubleshooting VoIP call based issue.