Abdul Khadar
Associate Professional Application Production Support Engineer at Dxc Technology
Based in Bengaluru, India
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Seniority
Staff
Department
Other
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
91K
Contact information
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a•••••••@dxc.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Abdul Khadar
I am a Application/Production Support Engineer having 7 years of total experience. Expertise in Mission Critical, high performance applications maintenance and responsible for uptime and reliability and understanding of AWS environment Services -| QlikView | ServiceNow | Putty | SSH | SQL | FTP | Tidal Enterprise Scheduler | WinSCP Key Responsibility:* Use industry tools ServiceNow, Tidal, HP service manager, AppDynamics, Introscope * Experience with WebLogic, JBoss application servers.* 24/7 Monitoring and response to events, Incident Management and meet SLA on time and performing change management activities * Perform production support act that involve the assignment of issues and issue analysis and resolution within specified SLA’s.* Monitor and improve the availability of service instances.* Develop and deliver training for other application support engineers and support team members.* Ensuring that incident and problem management processes and procedures are followed and adhered to standards.* Working on RFC’s for implementation of servers.* Timely response to alerts from production service instances.* Monitoring and taking action on issues and failures and fix appropriate components.
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