Abdul M Kunwer

Background

About Abdul M Kunwer

CAREER PROFILE: High-energy, results-oriented professional with over eight years of supervisory, sales, customer service experience and ticketing. Proven ability to motivate employees in achieves optimum performance levels. Fast-track promoted at TravelBrands Retail Call Centre based on leadership qualities, strategic thinking, and astute relationship management skills. Designed and implemented employee development program that reduced customer complaints on call center staff by over 85% within a year. SPECIAL SKILLS & ACHIEVEMENT: Over 8 years of experience in Call Centre Customer Service Management. Over 20 years of experience as Senior Travel consultancy, Cruises, Inbound and Outbound tours and FIT packages to Asia Pacific, Africa Middle East, Europe and South America. Certified Travel Counselor from Canadian Institute of Travel Counselor Certified Manager from TICO “Travel Industry Council of Ontario “ Certified Manulife Travel insurance specialists Proficient in major GDS systems such as Amadeus, Sabre, Direct Tours, Sabre Cruise Director, Cruise Control, Mitel Contact Centre Management, Revlex TTS and World Span reservation systems, Client Majic and Client linq in-house system Excellent in Leadership skills, Interpersonal skills, coaching skills Time management, Problem solving and organization skills Communication skills, Adapt to change, Written and verbal skills, Decision making skills, Flexibility and Work with minimal supervision