Abdul Shakeel
Team Lead at Tdcx
Based in Hyderabad, India
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Seniority
Manager
Department
Operations
Location
Hyderabad
Industry
Outsourcing and Offshoring Consulting
Company size
16K
Contact information
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a•••••••@tdcx.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Abdul Shakeel
Insightful Subject Matter Expert with 7.5+ years of professional experience in Technical and Sales. At my former company, Amazon, assisted customers in solving complex technical issues related to their devices and helping them to get their products and services on time. Completed the given tasks on a timely basis with organizational and communication skills. Supported as a acting Subject Matter Expert when required by the organisation for cross skill support. With my current position at Sykes (Now known as Sitel), Worked with the team in generating revenue for the company and acheived the monthly targets with exceeding numbers. Maintained a customer retention rate of 90% YOY thanks to which won a appreciation reward in 2019.
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