Abeera Arif

Background

About Abeera Arif

Experienced Technical Support Analyst with demonstrated history of troubleshooting, account management, diagnosing and testing technical procedures in a fast paced and performance based I.T. environment- Proactive to understand and recognize any systematic issues, launch the recovery process for system sustainability and consistent system performance- Detail oriented and competent to meet with given deadlines of projects- Organized, passionate and pleasant to work, innovative, attentive and competent in the field of Customer Service- Efficient in delivering excellent customer support by actively engaging customers and responding promptly with solutions to customer’s inquiries about the technical products and services- Effective in prioritizing tasks, consistent with problem solving and technical troubleshooting without taking stress or elevating issues- Technical proficiency in data driven decision making, collecting and analyzing data with confidence- Capable of working without supervision and also as a committed team player, with positive interpersonal relationship- Admirable communication, management and leadership skills. Possess excellent written and conversational skills in English- Detailed oriented and passionate team member of a dedicated Quality Assurance Testing team- Proven to be an asset to an Agile-Based Product team where it comes to problem solve, think analytically, collaborate passionately in scrum meetings, resolve technical issues, and help to build a result-oriented software testing team- Isolating and understanding software failures and managing defects report- Quick learner where it comes to gain the skill set of any new Testing tool whether Manual testing or Automated Software testing.