Abegail Artates
Lead IT Support Specialist at Insurity
Based in Canada
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Seniority
Manager
Department
Information Technology
Location
Canada
Industry
Software Development
Company size
1.2K
Contact information
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a•••••••@insurity.com
Phone
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Background
About Abegail Artates
Accomplished IT Help Desk professional with 9+ years experience in Computer Operations, Technical and Help Desk support. · Upgrading approximately 200 users from Windows 7 to Windows 10/ Office 2016 in approximately 2 months · Participated in upgrading users to Office 365 & activating Microsoft License · Progressive part of Infrastructure projects [EDGE operations project, CISCO VoIP phone project, RSA/VPN project] experience with a mixed computing environment. · 9 years providing Help Desk support to thousands of users, earning a solid reputation for productivity, complex problem resolution and professionalism. · Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity. · Excellent communication and diagnostic skills, consistently solve problems
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