Abhijit Biswas

Background

About Abhijit Biswas

Senior II Application Support Engineer | IT Operations Lead | Incident & Problem Management | Azure | ITIL With over 11 years of experience in application support and IT operations, I bring a strong technical foundation in designing and delivering reliable, scalable solutions that align with business goals. I specialize in managing enterprise applications across hybrid cloud environments, ensuring system stability, performance, and customer satisfaction. I have a proven ability to lead L2/L3 support teams, resolve critical incidents, and implement automation to enhance SLA compliance and reduce operational overhead. My work spans across major platforms such as Siebel CRM, Salesforce, Jenkins, and custom enterprise products—integrated with tools like Splunk, Prometheus, Nagios, and ServiceNow. Adept at bridging the gap between technical teams and business stakeholders, I deliver value through structured incident management, data-driven decisions, and continuous service improvement. Core Skills: Application Support | Technical Leadership | Azure (AZ-900 Certified)| ITIL | Automation & Scripting | Incident & Change Management | Product Stability | Root Cause Analysis | CI/CD | Service Monitoring | Customer Success | Business Continuity Certifications: Microsoft Certified: Azure Fundamentals (AZ-900) Guardicore Certified Segmentation Administrator Driven by curiosity, process excellence, and a deep commitment to reliable support delivery.