Abhijit Roy

Background

About Abhijit Roy

As a Customer Success and Digital Transformation Leader with over 13 years of experience, I specialize in driving enterprise-scale success programs that align technology, customer experience, and business outcomes. My journey began at the grassroots level — from conducting market surveys and managing front-line sales to leading enterprise-scale digital transformation initiatives across BFSI, Retail, and Pharma sectors. This hands-on foundation gives me a holistic understanding of how customer experience, data, and delivery intersect to create measurable value. In my current leadership role, I manage portfolios exceeding ₹100M, guiding 10–15 digital transformation projects annually while collaborating closely with CXOs to ensure solution adoption, renewal growth, and customer advocacy. I’m passionate about building frameworks that enhance client lifetime value, reduce churn, and accelerate digital adoption through consultative engagement and governance excellence. Core Strengths- Customer Success Strategy & Value Realization - CX Transformation & Journey Optimization - Strategic Account Management & Stakeholder Alignment - Scalable Delivery Governance & Revenue Retention - Team Leadership, Coaching & Change Management My long-term goal is to evolve into a CX Strategy Leadership role — shaping data-driven experience models that bridge digital capability with measurable business impact.