Abhinav Ojha

Background

About Abhinav Ojha

Strategic Fintech & Lending Operations Leader with over 8 years of experience across digital lending, credit risk, product operations, and process excellence. I hold an MBA in Operations and a B.E. in IT, bringing a strong mix of analytical skills and domain expertise in digital credit ecosystems. In my last stint working as Executive Manager – Product Operations at Paytm, I specialize in managing the end-to-end loan lifecycle (onboarding to closure), building PRDs/SOPs, resolving platform issues with engineering/product teams, and used SQL leveraging tools like, Redash, Starburst, and JIRA for data-driven operational insights. I’ve led process automation, reduced TATs, enhanced partner servicing, and managed risk profiling and compliance in collaboration with NBFCs and financial institutions. I’m passionate about streamlining lending operations, building scalable systems, and solving problems that improve efficiency, risk control, and customer experience.