Abhisar Bathla

Background

About Abhisar Bathla

With over two decades of experience, spanning industries like telecommunications and marketing, I've established myself as a seasoned senior customer service professional. My primary goal is to prioritize customer self-care and strategically reduce the cost per contact (CPC) to enhance the customer experience and drive organizational growth. As a Customer Experience (CX) specialist, I harness effective customer communication to boost revenue, satisfaction, and key metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT). My skill set covers conceiving, developing, and executing customer-centric communications across digital and traditional channels while efficiently addressing customer issues. Throughout my career, I've consistently demonstrated my proficiency in creating significant value, particularly in fast-growing and competitive environments. I thrive on transforming challenges into opportunities with a strong emphasis on thought leadership, tangible results, and team inspiration. My unwavering commitment to continuous learning and development underscores my dedication to excellence, and I'm determined to leverage my expertise for ongoing professional success.