Abhishek Bangar

Background

About Abhishek Bangar

11+ years experience in Front Office Operations, Mid Scale Hotel Operations, Quality Control and Room Sales. Currently I am working as a Senior Area Sales Manager at Treebo Hotels. •Supporting entire Front Office management activities, budget, and strategies. •Monitoring the present and future trends, practices, and systems in the hospitality industry. •Overseeing as well as directing the recruitment, hiring, talent acquisition, orientation, coaching, counseling training, and performance appraisals. •Developing standard operating procedures taking brand value into consideration. •Expertise in designing & implementing training programs for bring • Worked with Accor Hotel Group as Duty Manager. •Worked with The Leela Palace at Chennai for 5.7 years. Join there as a front office associate. During this period I have got two promotions TL and Executive. •Started my carrier in August'2011 from Alila Hotels & Resorts as a Front Office Associate. •During my job tenure at The Leela Palace, Chennai, have been awarded as three consecutive years in a row for the 'GEMS'(Guest experience manage and serve) 2013,14,15. Look after the front desk operations and guest relations. For eg. Cashier audit 2. Room controlling 3. Finance related work 4. Group movements - start from check-in until the final settlement. Incorporating the initiatives and appreciated by FOM. for eg-In coach check-in: receiving the group from the airport, where in we complete the check-in formalities in the coach itself to ensure the express check-in. So that none of the guest has to wait at the reception for check-in-Achieved the zero discrepancy in the finance income audit check : personally looked after the entire billing/check-out bills and ensuring no discrepancies in the bills-Came up with the front desk checklist for associate and supervisors to ensure the quality-Come up with new idea and implemented to do web check-in for early morning check out guest so that guest doesn't need to wait at the airport. Handling guest complains and revert to the guest feedback on the online CFS. Actioning the internal and external emails. •I have the ability to oversee other staff members and ensure everyone is meeting their obligations and that daily operations are running smoothly. •I work well in stressful conditions and I am flexible enough to work different shifts and to cover shifts in an emergency.