Abhishek Sukumar

Background

About Abhishek Sukumar

18+ years of information technology professional in enterprise service management tools like ServiceNow and BMC Remedy • Experienced in solutioning, implementation, continuous service improvement, gap analysis, business analysis, strategy, customer and stakeholder management, client relationship management, mentoring, delivery and team management. • Implement ServiceNow solutions for clients in applications/modules/products such as ITSM (Incident, problem, change, service catalogs), ITOM (Discovery, Service Mapping and Event), Integrations, and custom app development • Strong understanding of the key technologies relevant to the ServiceNow integration solutions including LDAP, SSO, Web Services, REST. etc. • Delivered ServiceNow upgrades with implementing new features and functionality • Analyze current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture • Provide technical consultation to client in terms of using ServiceNow best practices for ongoing operations • Lead and govern end-to-end ServiceNow implementation and BAU projects using onshore, offshore and nearshore models • Lead and investigate complex technical issues and review code as required • Account for possible project challenges on constraints including, risks, time, resources, and scope • Partner with sales organization to provide solution, service offerings to RFP • ServiceNow practice/organization improvement like revenue gap analysis, architected custom skill app for practice resources, participated in recruitment drives • Experience in grooming technical talent for ServiceNow