Seniority
Vp
Department
Customer/Client Service
Location
Seattle
Industry
Retail
Company size
48K
Contact information
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a•••••••@nordstrom.com
Phone
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Background
About Abi Larson
As Vice President of Customer Care & Fraud at Nordstrom, I am dedicated to delivering exceptional customer experiences while safeguarding trust and integrity. With a passion for innovation and commitment to excellence, I lead a dynamic team focused on enhancing customer satisfaction, streamlining operations, and implementing robust fraud prevention strategies. Throughout my career, I have championed initiatives that balance customer-centric solutions with cutting-edge technology, ensuring seamless interactions and secure transactions. My expertise lies in fostering collaboration across departments, driving data-informed decisions, leadership and team development, and cultivating a culture of service and continuous improvement. At Nordstrom, I am proud to contribute to a legacy of unparalleled service, empowering our customers to shop with confidence and joy.
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