Abigail Smith
Customer Performance Manager at Athenahealth
Based in Westbrook, United States
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Seniority
Manager
Department
Operations
Location
Westbrook
Industry
IT Services and IT Consulting
Company size
8.7K
Contact information
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a•••••••@athenahealth.com
Phone
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Background
About Abigail Smith
As a Dedicated Benefits Concierge at Unum, I leverage my data analytics skills to drive process improvements and enhance customer experience. I analyze and report on escalation trends, identifying opportunities for service quality enhancements. I also partner with internal teams across multiple products to optimize efficiency and client satisfaction. With a Master's degree in Data Analytics from Northeastern University and a Bachelor's degree from Wellesley College, I am well-equipped to handle complex data-driven challenges and contribute to the success of any organization.
Decision-makers
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