Abigail Zietsman
Chief Operations Officer at Kunjani.Co
Based in City of Cape Town, South Africa
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Seniority
C-Team
Department
Operations
Location
City of Cape Town
Industry
Software Development
Company size
5
Contact information
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a•••••••@kunjani.co
Phone
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Background
About Abigail Zietsman
I help large, multi-site businesses with frontline teams turn training into on-the-floor behaviour change.If Monday looks the same after training, the reinforcement loop is missing.I do this by converting SOPs and product knowledge into 2-minute micro-challenges delivered via WhatsApp (and Teams), with practical on-shift tasks, AI feedback, and visible progress tracking.How we make behaviour stick (the PROOF loop):Pick 1 behaviourPractice on shiftObserve on the floor (capture proof)Coach in 60 secondsRepeat dailyWhat I build at Kunjani:Game-based microlearning decks (recall, scenarios, reflection, role-play)On-the-floor tasks assessed by AI (text, voice, photo)Leaderboards and reporting for adoption and performanceManager prompts to turn training into coachingBest fit:Large frontline, customer-facing workforcesHigh staff turnover and inconsistent execution across sitesTraining that gets completed but doesn’t change behaviourIf you want the 1-page PROOF checklist, comment or DM “PROOF”.
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