Abiyoga Noeriman

Background

About Abiyoga Noeriman

Hi, I'm Abuy, Customer Experience & Marketing Operations professional with 4 years of experience across retail, education, and customer acquisition environments. I specialize in complaint handling, customer retention, service operations, and reporting to support customer satisfaction and business performance. With a strong analytical background in Physics (Institut Teknologi Bandung), I focus on building structured service systems, improving processes, coordinating teams, and transforming customer data into actionable insights. My experience includes developing CS systems, improving service workflows, handling complex customer cases, and supporting cross-functional collaboration between operations, marketing, and service teams. I am currently developing my career in CRM, Customer Experience, and data-driven operations roles, where customer insight, process improvement, and service quality become key drivers of growth. Outside work, I am also active in the Capoeira community, where I continuously develop discipline, teamwork, and leadership values.