Abner Dinoro

Background

About Abner Dinoro

Currently, I am thriving in my role as a Receptionist at Hamilton Aquatics, where I continue to excel in providing top-notch service and enhancing customer experiences. As a former Customer Care Executive at Deliveroo, I specialized in handling inbound and outbound calls, delivering exceptional customer service to address inquiries, resolve issues, and fulfill requests. With a strong focus on accuracy and efficiency, I documented customer interactions meticulously and adeptly navigated computer systems, demonstrating proficient communication skills. During my tenure, I successfully boosted customer satisfaction ratings by 15% and streamlined call handling time by 10%, showcasing my dedication to customer-centric practices, adaptability, and collaborative abilities. Before joining Deliveroo, I garnered extensive experience in hospitality, customer service, and administration through roles such as a Telephone Operator at Cravia Inc, a Front Office Clerk at Golden Peak Hotel, and a Housekeeper at Marriott. These positions sharpened my attention to detail, time management, and guest interaction skills, as well as my problem-solving abilities and empathy. Additionally, my Bachelor of Science in Hotel, Motel, and Restaurant Management from the University of San Carlos equipped me with in-depth knowledge of the hospitality industry's best practices. Passionate about delivering exceptional customer service and constantly seeking new challenges, I am eager to connect and explore opportunities to contribute to your network and projects.