Abram Stevens

Background

About Abram Stevens

With over 20 years of experience in the answering service and appointment industry, I have honed my skills in electronic medical records (EMR) management and patient scheduling. At Patient Connect, I have been instrumental in streamlining the appointment process, significantly improving efficiency and patient satisfaction. My expertise lies in navigating complex EMR systems, coordinating with healthcare providers, and ensuring that patients receive timely and accurate information regarding their appointments. I pride myself on my ability to multitask and handle high-pressure situations with ease. My previous roles have equipped me with a strong foundation in healthcare administration, and I have consistently been recognized for my attention to detail, excellent communication skills, and dedication to patient care. Achievements: Successfully reduced appointment scheduling errors by 65%, enhancing overall patient experience. Implemented a new scheduling protocol that decreased patient wait times by 50%. Awarded Class 1 achievement award for outstanding performance in customer service. Previous Experience: I ran and owned a telephone answering service for over 15 years. Developed the ability to comfortably communicate with customers and coworkers. Grow the business customer base more than 75 percent. I am passionate about leveraging technology to improve the appointment process for medical and dental practices. I am continually seeking opportunities to expand my knowledge and skills in this ever-evolving field.