Abu Hasan

Background

About Abu Hasan

I'm enthusiastic, energetic and passionate professional with more than a year working experience at 5 star international brand hotel & Leading corporate institutions. Who utilizes imagination, leadership and teamwork to design and execute solutions that creates customer value. Effective communicator with the ability of satisfying the guest & customer which creates good feeling for the company. I'm very much interested to work in a large hotel where I can show my performance, liability, honesty and can prove my skill as well as sincerity through serving the organization. I love challenging environment for work. I’m self motivated, independent and like to work under pressure. I’m a professional Accountant, Relations maker & Sales person who shows a high level service at all times. Hospitality is in my blood. That's the reason I choose this industry for my bread and butter. Skills: Fluent in English -(verbal and written), Fluent in Bangla as a mother tungue Responding quickly and efficiently to guest concerns/queries Assisting guests throughout the check-in process and for the duration of their stay Relating information about amenities and other relevant information Contributing to the development of customer experience Assist in collecting reviews and feedback to improve our service & offering Ability to quickly build report with guest in a professional manner Experience: Professional experience working with international guests Previous experience in the hospitality My strengths- Adaptability Hard working Flexibility Fast decision making Self motivated My weakness- Straightforward Impatient Sensitive Talkative Trust people very quickly I can’t say no when someone asks for help Take decisions very quickly Get nervous when talk to strangers To tell a lie is very difficult for me MY Duties & responsibility Experience Accounting Software and manually if Software occurs any problem. Answer Telephone calls & greet the callers. Answer Telephone calls & greet the callers. Handling Petty cash and Cheques and also Credit Cards. Making Vouchers and Bills for hotel guests. Sending fax & e-mail to clients. Handling PABX & transferring the call to the right person. Keeping message of the staff/guest in their absence. Can Operate IDS, NICE,OPERA PMS/SUN SYSTEM software (Upgrade Version ). Worked in Business center (Handling Photocopier, Fax Machine, Laminating Machine ). Thank you. Md. Abu Hasan. Contract No : 01758952788. E-mail : abuh5957@gmail.com.