Abu Sayeed
Manager - IT Support and Lifecycle Management at Better
Based in South Delhi, India
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Seniority
Manager
Department
Other
Location
South Delhi
Industry
Financial Services
Company size
2K
Contact information
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a•••••••@better.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Abu Sayeed
Leverage 11.6+ years of experience—including 7 years of Management Level—spanning Ticketing tool management, cloud and SaaS applications Management, EUD Management, Operations Management, Technical Management, System Administration, Process management, Resource Management and Project Management. Combine technical expertise with strong operational understanding; Ensure all technical Projects and activities align with corporate goals. Expertly oversee large-scale IT projects-EUD from initial Planning and testing to implementation & Monitoring /Controlling Building and motivating technical Support teams for best service delivery and on-time delivery of Projects Core Competencies Ticketing Tool management (“JIRA” a product of Atlassian) Project Management (Using JIRA Project Management Module) Support cloud and SaaS applications Knowledge i.e. G suite, JIRA, Confluence, Zoom, Slack, Okta etc. Desktop & Infrastructure Technical Support Network & Server Technical Support IT Operations Management Service Delivery Management Service Desk Management Incident Management Problem Management Asset management Resource Management Remote Infrastructure Management Procurement Management IT Compliance Management Escalation Management
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