Achmad Dicky Setiawan

Background

About Achmad Dicky Setiawan

Education and Background I hold a Bachelor’s degree in Air Transportation Management from the Trisakti Institute of Transportation and Logistics, where I graduated with a GPA of 3.54. My academic journey provided a solid foundation in the aviation and logistics industry, equipping me with both technical and operational knowledge of air transportation systems. Professional Experience I have years of experience in customer care and ticketing, where I worked extensively with GDS (Global Distribution System) platforms. My role involved handling reservations, issuing tickets, managing customer inquiries, and resolving service-related concerns—all while maintaining high standards of professionalism and efficiency. Key Skills & Strengths •Detail-Oriented: I ensure accuracy in every task, from ticketing processes to customer data handling. •Problem Solver: I approach challenges with a solution-focused mindset to support smooth operations. •Excellent Communication: I engage clearly and effectively with both customers and team members. •Customer-Oriented: I consistently strive to provide the best service experience and exceed client expectations.