Ada Bastari
Senior Customer Experience Officer at Raiffeisen Bank Albania
Based in Tirana, Albania
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Seniority
Manager
Department
Customer/Client Service
Location
Tirana
Industry
Banking
Company size
1.2K
Contact information
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a•••••••@raiffeisen.al
Phone
5 credits+355 ••• •••• ••••
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Background
About Ada Bastari
With over 10 years of experience in the banking industry, I am a Service Designer & Customer Experience Officer at Raiffeisen Bank Albania, where I oversee the implementation of customer-centric strategies and initiatives. I am passionate about improving the quality and efficiency of business processes, leveraging my analytical skills, presentation skills, and emotional intelligence. I have contributed to several projects that enhanced the operational performance, customer satisfaction, and employee engagement of the bank, such as Lean in Branch, also in IT Governance, and Data and Business Process Delivery. My mission is to create value for the bank and its customers by delivering innovative and sustainable solutions that meet their needs and expectations.
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