Verified recordSoftware Development

Adam Hecht

Member Experience Manager at Stride

Based in San Francisco, United States

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Seniority

Manager

Department

Customer/Client Service

Location

San Francisco

Industry

Software Development

Company size

107

Contact information

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Email

1 credit

a•••••••@stridehealth.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About Adam Hecht

I’m a customer experience leader with 6+ years managing member support while building the systems that scale it — phone routing, workflows, staffing models, and knowledge bases. I partner cross-functionally with product, engineering, and marketing to translate frontline signals into operational improvements and strategy. Recently, I designed an AI Tier-1 answering service that automates intake and routes escalations with full context. I’m exploring roles in CX strategy/operations where I can blend empathy, systems thinking, and automation to elevate outcomes for customers and the teams who serve them.

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