Adam Moss
Technical Project Program Manager at Astound
Based in Seattle, United States
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Seniority
Manager
Department
Information Technology
Location
Seattle
Industry
Telecommunications
Company size
75
Contact information
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a•••••••@astound.com
Phone
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Background
About Adam Moss
To continue to grow my technical and interpersonal skills in a dynamic, collaborative and honest environment. Specialties: Helping scale support organizations from small to large, and understanding the various complexities that play into a highly functional world class and award winning Customer Success Organization, Service Desk or Help Desk. Skilled in Incident Coordination and Response, communicating major incidents and managing communication between development, IT and business groups in emergency outage situations. A process-oriented individual with a passion and proven track record of process implementation, documentation, and improvement. Ability to quickly learn and master new technologies, process, and procedures while providing world-class support to customers of varying technical knowledge and ability.
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